Author: junsungwong

Intune: Removing Company Data from an Android Device

IT, MDM

What does it look like when you remove company data from an Android for Work device, from the perspective of an Intune admin?

  1. Find the device. Confirm that the device you are looking at is the right one. You can filter by IMEI.
  2. Click the device.
  3. Click Remove Company Data.
  4. Confirm. Click Yes.
  5. You will see a confirmation.
  6. Within one minute or so you should the Android for Work container will get deleted from the target device.
  7. The device will get automatically deleted from Intune.

Afaria: Apps broke? Check your Apple App Store App Policies

IT, MDM

For those of you that have Apple App Store App Policies available in your Afaria environments, you might have noticed that all your users are unable to download apps today. What happened? Well, two things:

  1. Your Afaria environment became unable to connect to Itunes. When Afaria is unable to connect to Itunes, all Apple App Store App Policies fail to load properly.
  2. When Apple App Store App Policies fail to load properly, the entire app catalog system crashes when users try to use it.

It’s unfortunate that the entire mobile app feature crashes when Afaria loses connection to Itunes, but it is what it is. The temporary workaround is to simply disable all Apple App Store App Policies until a fix is found.

Note: the error message you see at the beginning of this post occurs when you click the “General” tab of your existing Apple App Store app policy, and then click the “Summary” tab. What happens is that Afaria tries to evaluate the existing information in the general tab, and when it can’t, it gives you that error.